Lets answer all your questions.

General Questions

What is the Elimutab educational tablet?
The Elimutab is an educational tablet designed specifically for students. It comes pre-loaded with educational apps, books, and resources to help students learn and study.
What is the Elimutab educational tablet?
Each ElimuTab tablet comes with a charger, user manual,app guide, and a 1-year limited
warranty.
What kind of content is included on the ElimuTab tablet?
Our tablets come pre-loaded with educational content such as textbooks, reference
materials, and interactive learning apps. We also offer access to additional content through
our online learning portal.
Can I download additional apps and content onto my ElimuTab tablet?
Yes, you can download additional apps and content onto your tablet through the Google
Play Store or other app stores
What operating system does the Elimutab use?
The Elimutab uses the Android operating system.
Does the Elimutab have internet connectivity?
Yes, the Elimutab has built-in WiFi connectivity, so you can access the internet and online
resources.
What is the battery life of the Elimutab?
The Elimutab has a battery life of up to 10 hours on a single charge.
What is the warranty period for the Elimutab?
The Elimutab comes with a one-year warranty for any manufacturing defects.
Can I connect the Elimutab to an external monitor?
Yes, the Elimutab supports external monitor connections via HDMI.
What is the storage capacity of the Elimutab?
The Elimutab comes with 16/32/64GB of storage depending on the model, which can be
expanded using a microSD card.
Can I use the Elimutab for video conferencing?
Yes, the Elimutab has a built-in front-facing camera and microphone, which makes it
suitable for video conferencing.
How can I contact customer service?
You can contact our customer service team at support@elimutab.co.ke.or call
0724000757 We are available to assist you with any questions or concerns you may have

Orders and Shipping

What payment methods do you accept?
We accept payment via Cash, Mpesa, credit card, debit card, and other payment methods
as specified on our website.
Can I place a large order? Are there any discounts?
Certainly, please contact us by email! support@elimutab.co.ke or Call 0724000757.
Do you offer international shipping?
Currently, we only offer shipping within Kenya.

Educational Content

What kind of educational content is available on the Elimutab?
The Elimutab is pre-loaded with educational content, including ebooks,exams,videos,
games, and interactive learning activities for children of different ages.
Can I add my own educational content to the Elimutab?
Yes, you can add your own educational content to the Elimutab by downloading and
installing educational apps from the Google Play Store, install apks or transferring files
directly to the tablet.
How do I access the educational content on the Elimutab?
To access the educational content on the Elimutab, simply tap on the various
applications on the home screen. From there, you can choose from a variety of
age-appropriate educational activities.
Can I customize educational content on Elimutab for my child’s age and level?
Yes, the Elimutab offers age-specific educational content for children from pre-school to high school. You can also customize the content based on your child’s learning level
and needs.
How do I update the educational content on the Elimutab?
The Elimutab offers regular updates to its educational content. To update the content, go to the Google Play Store app and check for updates to any installed educational apps. You can also check for system updates in the Settings menu.Contact us for offline
content, books and new applications.
Can multiple children use the same Elimutab tablet?
Yes, multiple children can use the same Elimutab tablet. The tablet allows for multiple
user profiles, so each child can have their own customized settings and educational
content.

Payment and Billing

What payment methods do you accept?
We accept payment through various methods, including M-Pesa, debit and credit
cards, bank transfers, and cash on delivery.
Is it safe to pay online with Elimutab?
Yes, we use industry-standard encryption and security protocols to ensure that your
payment information is safe and secure.
Can I cancel my order after I’ve made payment?
Yes, you can cancel your order as long as it has not yet been shipped. Please contact
our customer support team at support@elimutab.co.ke or call us at +254 111 040
910/930 to cancel your order.
How do I get a refund if I return my Elimutab tablet?
If you need to return your Elimutab tablet for any reason, please refer to our Return
Policy for instructions on how to initiate a return. Once we receive and inspect the
returned tablet, we will process your refund according to our Refund Policy.
Can I get a receipt for my purchase?
Yes, we will provide you with a receipt for your purchase. You will receive an email with
your receipt once your payment has been processed. If you require a printed receipt, please
contact our customer support team.

Troubleshooting

My Elimutab tablet won’t turn on. What should I do?
If your tablet won’t turn on, please try charging it using the included charger for at least 30
minutes. If the tablet still won’t turn on, please contact our customer support team at
support@elimutab.co.ke or call us at +254 111 040 910/930 for assistance.
My Elimutab tablet is running slow. How can I fix this?
To improve the performance of your Elimutab tablet, try closing any unnecessary apps,
clearing the cache and data of any apps you don’t use, and restarting the tablet. If the tablet
is still running slow, please contact our customer support team for further assistance.
The touchscreen on my Elimutab tablet isn’t responding properly. What can I do?
If the touchscreen on your Elimutab tablet isn’t responding properly, try cleaning the
screen with a soft, dry cloth and removing any screen protectors or cases that may be
interfering with the touchscreen. If the problem persists, please contact our customer support
team for assistance.
My Elimutab tablet is frozen or unresponsive. How do I fix this?
If your Elimutab tablet is frozen or unresponsive, try restarting the tablet by holding down
the power button for at least 10 seconds.
If this doesn’t work,Take a sharp pin and press the tiny hole just below the volume down button.
If this doesnt work
try performing a factory reset on the tablet. Please note that a factory reset will erase all
data on the tablet, so make sure to back up any important files before proceeding. If you still
can’t resolve the issue, please contact our customer support team for assistance.

POLICIES

What is your shipping policy?
We offer same day shipping in Nairobi and next day shipping to other towns in Kenya.
Please refer to our Shipping Policy for more information.
What is your return policy?
We have a 7-day return policy for any manufacturing defects. Please refer to our
return policy page for more details.
Do you offer a warranty on your products?
Yes, we offer on-year limited warranty for manufacturing defects. Please refer to our
Warranty Policy for more information.
What is the warranty? Will it be for the tablet screen cracked?
The warranty is for the product quality issue, so if it is the damage by man-made,
warranty is not covered by it.Screen crack is not covered in the warranty.
What is your privacy policy?
We take your privacy seriously and have strict policies in place to protect your
personal information. Please refer to our privacy policy page for more details.
What is your cookie policy?
We use cookies to improve your browsing experience and to personalize content and
ads. Please refer to our cookie policy page for more details.

Parental Control App

What is the Parental Control App in Elimutab educational tablets?
The Parental Control App is a third-party app that allows parents to control and
monitor their child’s use of the Elimutab tablet. The app allows parents to set time limits
on app usage, restrict access to certain apps or websites, and monitor their child’s
activity on the tablet.
How do I set up the Parental Control App?
To set up the Parental Control App, simply open the app and follow the on-screen instructions. You will need to create a parent account and set up profiles for each child who will be using the tablet. Once the app is set up, you can customize your child’s
access and usage limits.
Can I block specific apps or websites using the Parental Control App?
Yes, the Parental Control App allows you to block specific apps or websites that you
don’t want your child to access.
Can I set time limits for my child’s use of the Elimutab tablet using the Parental Control App?
Yes, the Parental Control App allows you to set time limits for your child’s use of the
tablet. You can set daily or weekly time limits, and the app will automatically lock the
tablet when the time limit is reached.
Can I monitor my child’s activity on the Elimutab tablet using theParental Control App?
Yes, the Parental Control App allows you to monitor your child’s activity on the tablet,
including the apps they use and the time they spend on each app. You can also see how
much time your child is spending on the tablet overall.

Technical

What to do if the tablet screen has a PIN and cannot go pass?
You can do a Factory Reset, but please know the data all will be erased.For futher
help, please get in touch with us via email address or call.
If my charger is broken, how can I get a new one?
You can buy a universal charger online or in our physical store/webiste. Because
most of them are universal.
What is the battery life of the ElimuTab tablet?
The battery life of our tablets varies depending on usage and other factors, but generally
ranges from 5-8 hours.
The battery life is short, what should I do ?
You can disable the automatic startup of some apps, or download optimization
software to optimize
Can my kids use YouTube on Elimutab educational tablets?
Certainly, it comes preintalled with youtube kids and you can download youtube and any
other apps at the app store.
How do I reset my Elimutab?
To reset your Elimutab, go to Settings > Backup & reset > Factory data reset. Please note
that this will erase all data on the tablet, so be sure to backup any important files first.
How do I update the software on my Elimutab?
To update the software on your Elimutab, go to Settings > About tablet > System updates.
If an update is available, follow the on-screen instructions to download and install it.
How do I connect to WiFi on my Elimutab?
To connect to WiFi on your Elimutab, go to Settings > WiFi and select your network. Enter
your WiFi password if prompted, and you should be connected.
How do I download apps on my Elimutab?
To download apps on your Elimutab, go to the Google Play Store app on your home
screen, search for the app you want, and tap Install.
How do I connect my Elimutab to a TV or monitor?
To connect your Elimutab to a TV or monitor, use an HDMI cable to connect the tablet to
the TV or monitor’s HDMI port. Then switch the TV or monitor to the correct HDMI input
How do I transfer files to and from my Elimutab?
To transfer files to and from your Elimutab, connect the tablet to your computer using a
USB cable. Then, open the tablet’s storage folder on your computer and drag and drop files
as needed.

Give your child the gift of learning with an Elimutab
today!

The Elimutab tablet comes equipped with a wide range of educational apps that are designed to make learning fun and engaging. From math and language apps to reading, coding, and exam apps, our tablets have everything your child needs to succeed.

Buy Elimutab tech products